Effective Date: MAY 2025

At Xicn, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your data when you visit our mobile application or use our services, in accordance with the Nigeria Data Protection Act (NDPA) and the General Data Protection Regulation (GDPR), where applicable.


1. Information We Collect

When you access or use our services, we may collect both personal and non-personal information from you. This may include:
• Personally Identifiable Information (PII): such as your full name, email address, phone number, and identification documents (for Know Your Customer - KYC - purposes).
• Technical Data: such as your IP address, browser type, operating system, and device information.
• Cookies and Tracking Technologies: which help us understand your interactions with the app and improve user experience.
• Usage Data: including your navigation patterns, login times, token transactions, and in-app activities.


2. Purpose of Data Collection

We collect and use your personal information for the following purposes:
• To verify your identity and comply with KYC/AML (Anti-Money Laundering) regulations.
• To provide access to our app and services, including wallet functionality, token transactions, and withdrawals.
• To ensure the security of our platform by tracking login IP addresses and unusual activities.
• To send you service-related communications, updates, and promotional content where applicable.
• To comply with legal obligations required by local and international laws and regulatory authorities.
• To improve user experience by analyzing how users interact with our app through cookies and other analytics tools.


3. Legal Basis for Processing Personal Data

We only process your personal data when there is a lawful basis to do so. These include:
• Your consent, which you may withdraw at any time.
• Performance of a contract, such as creating and managing your account.
• Legal obligation, such as regulatory compliance.
• Legitimate interest, such as fraud detection and security enhancement.


4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to personalize your experience and analyze app traffic. Cookies help us:
• Recognize you on return visits.
• Remember your preferences.
• Collect usage data for analytics.


5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. This may include retaining data to comply with regulatory requirements or to resolve disputes.


6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:
• End-to-end encryption
• Secure servers and firewalls
• Limited access to authorized personnel

Despite our efforts, no data transmission over the Internet or mobile network is entirely secure, and we cannot guarantee absolute security.


7. Sharing and Disclosure of Information

We do not sell, rent, or lease your personal data to third parties. We may share your information with:
• Regulatory bodies, as required by law or for KYC/AML compliance.
• Third-party service providers, such as analytics tools, under strict confidentiality agreements.
• Law enforcement, if required by a court order or applicable law.


8. International Data Transfers

If your personal data is transferred to countries outside Nigeria, we ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your privacy rights.


9. Your Rights

You have the right to:
• Request access to your personal data.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal requirements).
• Object to or restrict certain processing activities.
• Withdraw your consent at any time.

To exercise any of these rights, please contact us at support@xicn.io


10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will notify you via the app or your registered email. We encourage you to review this policy periodically.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: support@xicn.io